Returning Candidate? / Candidat de retour?

Loyalty Ambassador

Loyalty Ambassador

Requisition ID / ID de la demande 
2017-18794
# of Openings / # d'ouvertures 
1
Job Locations / Lieux de travail 
US-NY-New York
Posted Date / date de publication 
9/12/2017
Category / catégorie 
Administrative/Clerical

More information about this job / Plus d'information au sujet de l'emploi

Overview / vue générale

Berkshire Place

 

Berkshire

 

This luxury New York City Hotel allows you to experience the sophistication of an Upper East Side residence with an enviable location in the heart of Midtown Manhattan. The Omni Berkshire Place is steps away from Fortune 500 companies and some of the city’s most illustrious sites like Fifth Avenue Shopping, St. Patrick’s Cathedral, Rockefeller Center, Central Park, and Broadway Theatres. Combining modern technology and fresh contemporary décor, the reinvented New York City accommodations have a residential feel that will appeal to both business and leisure travelers.

 

The Omni Berkshire Place’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Berkshire Place may be your perfect match.

Job Description / description de l'emploi

The Loyalty Ambassador will effectively provide services personally or to immediately refer requests to the appropriate department manager.

Qualifications / qualifications

  • Previous customer/guest service experience; hotel and front office experience is strongly preferred.
  • Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
  • Previous multi-phone usage experience
  • Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
  • Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills. 
  • Excellent communication and presentation skills
  • Proven phone etiquette skills
  • The ability to stand and / or walk for long periods of time and lift/push/pull up to 30 lbs.
  • Be able to work a flexible schedule, including nights, weekends and holidays.

 

Responsibilities / responsabilités

  • Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions. 
  • Create memorable experiences for our Select Guests during their stay. 
  • Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay. 
  • Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments. 
  • Arrange Select Guest and special occasion amenities via In-Room Dining. 
  • Conduct Loyalty Program training with other Loyalty Manager and hotel associates. 
  • Conduct monthly Loyalty meetings with relevant hotel associates. 
  • Promote the Select Guest program to guests that are current not members. 
  • Maintain Select Guest product inventories. 
  • Conduct guestroom inspections prior to Select Guest arrival. 
  • Will assist in Front Office operations as needed. 
  • Perform any other duties assigned by the Loyalty Manager.
  • Be pleasant, smile and greet all guests, using surnames when obtained. 
  • Be actively engaged with our guests and deliver memorable guest experiences. 
  • Create unique, personalized WOW moments at every opportunity.